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Marshall County has made the commitment to maintain and improve their standard of care
MADISON, Conn., June 9, 2014 /PRNewswire/ -- Marshall County 9-1-1 has adopted and deployed the PowerPhone Total Response CACH (Computer Aided Call Handling) solution because their commitment to their community is critical. This was an enormous effort by the three agencies who dedicated investing time and resources in making improvements so the Total Response solution would be significant to the call takers, on scene responders and citizens of the community.
"We are striving to provide the best service through training, education, and quality assurance to the citizens of Marshall County. I am excited the Marshall County agencies are focused on improving its current operations to provide callers and on scene responders with optimum service. I would also like to thank the Marshall County 9-1-1 Board members for seeing the need for improvement and providing the Total Response System for our three agencies," said Joey King, Communications Director, Marshall County EMS.
"The level of service provided to callers, victims, and responders is enhanced and maintained through Total Response CACH call handling solution," said Mike Jones, Director of Professional Services, PowerPhone.
In working with the team at Marshall County, their enthusiasm to providing quality service is apparent. Marshall County is focused on becoming an accredited agency of PowerPhone. They are embracing the Total Response philosophy of a positive system-wide approach to call assessment to maintain and improve their standard of care. One of the steps of accreditation is having their calls for service randomly selected for evaluation using a standardized method. System performance is scored and evaluated to identify areas of strength as well as weakness. This type of performance evaluation provides data to guide efforts for agency and process improvement. Participation in this process demonstrates Marshall County's focused dedication to quality and accountability. The staff at Marshall County has a process in place to continuously monitor the level of service being provided to those in need.
PowerPhone is a global leader in emergency communications training and technology. Since its inception in 1984, PowerPhone has trained more than 200,000 public safety professionals. As the first organization to train 911 operators in police, fire and emergency medical dispatch, PowerPhone has helped define standards for emergency call handling internationally. Built on the premise of 'One Number, One Protocol' PowerPhone is the inventor of Total Response®, a comprehensive system of training, protocols and quality assurance tools to better empower 911 professionals to make objective, outcome-driven decisions on any emergency call.
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